As one of Germany’s largest repair service centres, we offer a comprehensive range of maintenance and after-sales services backed up by more than 20 years’ experience. Our core business lies in repairing mobile phones, smartphones and tablets for well-known manufacturers, although our team also assists private consumers, fixing broken displays and carrying out repairs that fall outside of the manufacturer’s warranty. Our specialists are constantly raising the bar for our competitors by using genuine replacement parts and ensuring repairs are always carried out to the highest standards.
In order to meet the high service level set by the industry, KOMSA employs some 600 people across two sites in Germany and Poland. Our ISO 9001:2008-certified Repair Service Center benefits from close links to our experienced logistics centre and excellent infrastructure. We process warranty claims quickly, ensuring high levels of satisfaction for both customers and manufacturers.
We also provide an online tool, a contact centre and point of sale tools in order to reduce the number of devices sent in without hardware errors. Simple software errors can be fixed locally at our partners’ outlets, which greatly reduces the number of devices sent in to us for repair. This means consumers receive a fully functional device quickly, and our partners avoid unnecessary costs.
We also offer additional services for consumers such as data backups before repairs and professional data recovery, which are carried out in a high-security area to ensure their data is kept confidential. As with all of our processes, our data backup services comply with the German Federal Data Protection Act.
Alongside this, our comprehensive in-house expertise enables us to provide swap pool management and loan device management services for a variety of vendor partners. Our experts also service B-stock.
At the end of a product’s life cycle, we can ensure that waste devices are disposed of properly. Our Repair Center is a certified waste management company, offering environmentally friendly recycling in accordance with the relevant legislation.