Vendor Marketing & Support

KOMSA Vendor Marketing & Support is our point of contact for vendors. This division offers support to manufacturers and network operators with marketing their products in Germany and across Europe, whether you are already active as a business in Germany or are planning to enter the market.

Our Product Managers ensure strong product listing and integration with our sales organization. This promotes customized marketing strategies with the right structures for the German market.

Our marketing experts provide creative ideas and innovative concepts to support the launch and marketing of new products and services. We offer our partners a personalized and comprehensive service for events, communications, online marketing and creation & design, as well as multimedia & e-learning and content marketing.

In addition, our clients receive expert and reliable technical support with product, installation and compatibility issues. And the Customer Care Center offers a comprehensive range of communication services, attending to inbound and outbound calls on behalf of our partners as well as providing a wide variety of back office services. Queries from retail partners and consumers are dealt with knowledgeably, reliably and quickly, via telephone, email or social networks.

We have regional Sales Managers who provide marketing services for our many large customers, including support with point-of-sale branding and on-site training for sales staff, tailored to individual companies’ needs.

KOMSA is a byword for rapid and reliable logistics processes. Our core competencies include both forward and reverse logistics. We use our many years of experience to create highly individualized service packages that are attuned to our retail partners and their products. In addition to an extensive portfolio of standard products, our specialists are able to offer individualized product enhancement, customizing, packaging and packaging concepts.