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To ensure long‑term customer loyalty, we need to provide a broad service offer.

In the B2C segment, KOMSA supports clients with an extensive and diverse portfolio, ranging from smartphones, tablets and smart home accessories through to wearables and outdoor and navigation products. B2B customers can access complex network, security, communications and collaboration solutions, as both on-premise and cloud applications.

Services such as network marketing, marketing, logistics, product refinement, repairs, training and technical support complete our portfolio and enable our partners to give their full attention to their core business.

Our range of services

Customer Services

KOMSA offers comprehensive support for its customers, from certification courses and product training, sales support and network marketing to traditional distribution.

Technical Assistance Center

KOMSA provides partners with expert technical support. Our certified technicians deliver services both remotely and on-site, simulate incidents in our in‑house lab, provide professional assistance with WiFi and DECT coverage and repair or recycle old or faulty systems.

Field service

Thanks to the personalised, on-site assistance provided by our field staff, customers benefit from proactive support and regular dialogue directly at their place of business.

Refurbishing and marketing of B-stock

Sustainable thinking to generate new customer potential and sales opportunities. We refurbish sent-in products and then successfully remarket them.

Sales support

KOMSA customers can count on our active support in sales. This includes providing marketing material, POS equipment and campaigns such as promotional offers and incentives.

Build to Customer Order

KOMSA supports partners with fully tested and fully preconfigured systems. These are customised to meet clients' specific requirements. All that then needs to be done on site is to install and integrate the components.

Customer care

At KOMSA customers can count on their personal contact person. Our aim is to provide individual and reliable support through our deep knowledge of the business.

Merchandise management system

KOMSA customers can control business processes right at the point of sale with easyfilius – the optimal digital assistant for purchasing and sales, warehouse management and much more.

Service portal

At our service portal, customers receive support relating to the repair of smartphones and tablets. They can also assign, manage and track jobs for our subsidiaries repamo.com and w-support.com.

Online services

KOMSA supports partners by optimizing internet visibility. Our services range from entries on platforms such as Google My Business to website creation to the full spectrum of online marketing activities.

Communications

Together we design holistic concepts that are captivating and unforgettable. We know the right words to generate excitement. Our mission: convey the message with punchy and charming content.

Event & trade fair marketing

Orchestrating product launches or getting top-class events up and running? We design, plan and carry out trade fair appearances, incentives, road shows and much more so that events are a complete success.

Creation & design

With creative ideas and memorable imagery, we design individual brand presences for companies and products. We create synergy between visual highlights and content in an unmistakeable corporate design.

Online marketing

Online presence is a company’s digital canvas and we fill this with custom content and thoughtful online marketing strategies – whether websites, online shops, email marketing or social media.

Multimedia production & e-learning

Customers can rely on our experts for the conception and implementation of multimedia content. Film production of tutorials, corporate videos and e-training courses complement our sophisticated content strategies.

Procurement logistics

As one of the leading wholesalers in the ICT industry, we purchase the products of our more than 250 vendor partners worldwide and store more than 33,000 articles at our headquarters. With our diverse product range, over 25 years of experience and smooth delivery routines thanks to effective logistics processes, we ensure that our retail partners are able to deliver.

Storage & security

KOMSA offers a modern and flexible storage system on 25,000 square metres of logistics space: from the storage of goods in various forms to automatic small parts storage and the storage of goods with special requirements (e.g. ESD warehouse). Video surveillance and access control guarantee the security of the goods at all times.

Forward logistics

Our logistics promise: Delivery of the correct goods in the right quantity at the desired time to the specified destination address – to retail, business and industry, as well as directly to the end customer. Our range of services extends from standard dispatch to express next-day delivery.

Packaging

KOMSA ensures that deliveries are received by the customer safely and without avoidable in-transit damage by protectively packaging goods in product-specific, sustainable packaging appropriate to the quantity and quality of the items.

Clearing

As part of the clearing process, industrial and retail partners can always make use of our skilled contacts to answer customer enquiries on their behalf and provide reliable information based on research.

Picking

Thanks to automated procedures to check and retrieve goods in the warehouse, combined with manual quality checks and package weight checks, we can ensure that customers receive the correct products.

Shipping management

With options for standard and express shipping, as well as additional services, such as local exchange, two-man delivery, returns or customs clearance, we ensure that we provide an excellent shipping service.

Returns management

Our “reverse logistics” deals with all kinds of returns. On request, we can also act on behalf of our partners and coordinate with manufacturers and service centres.

Manufacturing

We enhance products for you according to your wishes! Individualised products – be it by means of packaging, customising or refurbishing – enable our partners to improve both their sales opportunities and their customer retention.

Dropshipping

To ensure that KOMSA partners do not also have to deal with logistics processes, we can send goods direct to private or business customers on request. We can also enclose documentation, such as delivery notes or return documents, customised with the partner’s own corporate design.

Goods assessment

Our experts classify the returned products on the very day they are received. Depending on the defined condition, items will be immediately returned to the sales process, reconditioned or, in some cases, repaired in house and subsequently successfully resold as B-stock.

Authorised manufacturer repair service with focus on warranty repairs

Whether it’s a cracked display or a hardware error – our subsidiary w-support.com is certified to repair damages both under and out of warranty using genuine replacement parts.

Out-of-warranty smartphone repairs with high-quality, approved replacement parts

The KOMSA repair subsidiary repamo.com specialises in repairing smartphones that are out of warranty. Our experienced experts use only high-quality replacement parts that are original equipment quality.

Recycling

Recycling is becoming more important for environmental protection and for the principle of sustainability. KOMSA puts a premium on the ecological and professional disposal of old equipment for the protection of natural resources.

Data recovery

We offer a certified data recovery service in a high-security laboratory in accordance with the latest standards. KOMSA takes the utmost care in fulfilling the strict requirements of data protection law.

Products and solutions

We accompany our customers along the value chain with products and solutions to make optimal use of the opportunities digitalisation presents. Our portfolio includes 26,000 products from the ICT world.

Mobile Devices

As a wholesaler in the ICT industry and one of the first distributors of mobile phones in Germany, we offer a wide array of mobile devices for telecommunications. Our range includes a large selection of different smartphones and feature phones, tablets and assorted special telephones for particular requirements, such as for outdoor activities, for use on building sites or with helpful features for the elderly.

Smart home & mobile entertainment

Easily control your home from anywhere – for peace of mind and conservation of precious resources. From home control via voice commands to communication between different devices – our smart phone home range includes heating and lighting control as well as camera and security systems and much more. This also includes mobile entertainment, which can be integrated into the design.

Accessories

Compatible and coordinated accessories can make our interactions with smart devices even more convenient. Suitable headphones, powerbanks, protective films, cases, replaceable wristbands, keyboards, cables, stands and much more expand the possible uses and provide protection. We keep a wide scope of various accessories for all our product categories at the ready.

Network marketing

The telecommunications industry includes a large number of network operators with a broad range of tariffs. We offer expert assistance in the private and business customer sectors: from consultation to tender preparation to order processing. Our close link with network operators and KOMSA interfaces to all relevant activation portals allows us to provide optimal advice for sales and all accompanying services. 

PBX 4.0

Comprehensive, IP-based communication solutions - or unified communications (UC) for short - with numerous functionalities, such as presence indicators, CTI, web collaboration or one number concepts, have now replaced traditional telephone systems. As well as having access to all prominent PBX manufacturers, KOMSA partners benefit from exceptional specialist pre-sales and aftersales advice.

KOMSA Cloud Services

KOMSA has a comprehensive portfolio of attractive cloud services at the ready – ranging from telephone systems (Cloud PBX) through to comprehensive UC cloud solutions. And the KOMSA cloud service portfolio is completed by infrastructure and security services. KOMSA partners benefit from comprehensive advice on products and applications, the provision of the necessary hardware and software, data centre services, and training and technical support.

Equipment

In light of the increasing complexity of devices and programs, it is becoming increasingly important to have suitable equipment. Accessories can fill the gaps and help create efficient end-to-end solutions. KOMSA provides all the key components its partners need, from network cables, patch panels, server cabinets and hubs through to converters, extenders, door intercoms, headsets and much more. We have several thousand items of equipment in our range.

Wearables

Our assortment includes an extensive range of connected watches, fitness trackers, smartwatches and earables. They are the perfect companions for making telephone calls, reading texts and capturing various data. Wearable devices assist people in areas of life such as communication, information, entertainment, sports, fitness and health.

Own brands

In addition to our range of products from well-known manufacturers, KOMSA also stocks own brands. These include the brands ‘TAHUNA’ with navigation solutions for all outdoor adventures. Recently, ‘topp’ has been added to the assortment with individual smartwatch wristbands in tested quality and fit.

Network

There is a rapidly accelerating need for high-performing network technologies with high redundancy that can process vast quantities of data in real time. Speed, efficiency and automation are playing an ever more important role, whether in relation to small access points, firewalls or big data centres. KOMSA's partners are supported by a large network of manufacturers producing the latest network technologies. KOMSA also provides individual advice on how to optimise processes.

Conferencing

Traditional telephone and video conferencing is increasingly merging with mobile communications in flexible software-based and cloud-based systems, enabling high-quality communications regardless of location. Devices and solutions for every size of company or space can be found in our wide assortment of conference telephones and systems.

Outdoor & navigation

With our large range of navigation products, users have all information at their fingertips to be able to get from A to B quickly and efficiently, and they can put their trust in intelligent routing. From bike navigation systems, portable devices, retrofit voice control for cars to e-mobility – KOMSA offers a complete assortment. Suitable accessories for outdoor activities complete the range.

New business

KOMSA actively leverages the possibilities that digitalisation presents. This position means we are one of the first to be able to test new ideas, products and business models, and to make these available for industry and commerce in line with market requirements. In this way, we create lucrative solution options in previously unknown markets.

Application & Software

Different applications and software are often needed to promote efficient working and fluid communications, and to enable instant data and information exchange. Unified communications offers tailor-made solutions here - and KOMSA provides its partners with expert advice to help them select the best solution from the multitude of possibilities.

Security

While cyber attacks by viruses, trojans and data theft are unfortunately ever-present, intelligent technologies for greater network security must not be allowed to restrict day-to-day work or productivity. And it’s not only virtual risks that need to be fought; physical sources of danger must also be prevented, such as power failures caused by surges or lightning strikes. An efficient security system therefore has to be a fundamental component of software and hardware concepts. To this end, KOMSA provides a range of intelligent security solutions as well as comprehensive consultancy and training.

Contact

Would you like to boost your business with us or "rethink"? Contact us now!