Technical Assistance Center

From many years of experience, we know that high-quality communication solutions alone are only half the battle. This is why KOMSA's Technical Assistance Center (TAC) offers its partners additional services that guarantee complete success.

These services allow you to concentrate fully on your core competencies and customer projects. Our TAC experts will support you in the realization of your projects.

KOMSA employee replaces hardware
Advantages for partners
  • Certified technical support & specialized teams

  • Remote access to customer systems & test lab for complex error analysis

  • Ticket system for tracking and handover to colleagues

  • Professional on-site service at the end customer

  • RMA - replacement on the next working day

  • DECT test case rental & WLAN illumination

  • Training courses as classroom or individual courses

  • BTCO (built to customer order)

  • Tested and ready-to-use systems

  • Download portal with the latest software versions from manufacturers, overviews of software and firmware updates, installation instructions and FAQs

Services of the KOMSA Group

First level support by KOMSA employees

Technical Hotline & Professional Service

Our support is bundled in the Technical Assistance Center, which provides hotline and ticket services for system house partners. Our TAC experts have all important and current certifications. Each specialist concentrates on a few manufacturers.

With the help of our efficient support, partners can concentrate on their core competencies and new customer projects. When implementing TC & IT projects with our Professional Services, you can rely on experienced specialists. In addition to consulting expertise in the pre-sales and project phase, we can also support you with implementation, including installation and commissioning - on request and by arrangement, also on site at your customers' premises.

build to customer order (BTCO)

As part of our integration service, we supply completely pre-installed systems, for example from the manufacturers Alcatel-Lucent Enterprise, Unify or Mitel Germany. We put these together according to the individual requirements of our partners.

Our technicians assemble and configure the complete communication system. Comprehensive final tests guarantee 100 percent functional plug and play systems.

WLAN-Site Survey

Perfect and thorough preparation for a new WLAN is crucial. We plan WLAN systems based on individual requirements and specifications. With our Wi-Fi coverage, we measure the premises and implement the new Wi-Fi securely.

KOMSA supports partners during all phases of the project. Starting with the selection of the right access points, antennas and controllers, through the secure installation of the products to the acceptance and monitoring of the correct implementation.

Recording of an online training course by KOMSA employees

Online-Trainings & KOMSA Academy

Our online training courses provide a quick insight into new products and trend topics. This is a particularly efficient way for our system house partners to obtain information. Each participant takes part digitally from their workplace. These are limited to a maximum of 60 minutes.

In the online training, manufacturers provide up-to-date knowledge at first hand. There is plenty of room for individual questions in the subsequent chat. Partners can find more current training courses on our academy's training calendar.

Contact details for partners

During opening hours you can reach us on the respective topics at:

Ticket system

Use our ticket system 24/7 to get in touch with our support team.

Download portal

If you need an update for your hardware components, our download portal will help you.