Our wealth of experience as a distributor and service provider means we know the needs of all key players in the ICT industry inside out. This helps us to offer custom-fit services and sales support for over-the-counter retail and e-commerce. KOMSA provides assistance with hardware procurement, the remarketing and returning of surplus and remaining stock as well as return shipments. Network specialists help support the individual requirements of private and business customers.

Comprehensive support for partners and customers

Our expertise also extends to complex and complete system solutions. A technical hotline handles all our customers’ questions while also offering support for tender preparation and order processing. Our sales and technical training opportunities for further education and certification deepen our retail partners’ knowledge.

Our wealth of experience as a distributor and service provider means we know the needs of all key players in the ICT industry inside out. This helps us to offer custom-fit services and sales support for over-the-counter retail and e-commerce. KOMSA provides assistance with hardware procurement, the remarketing and returning of surplus and remaining stock as well as return shipments. Network specialists help support the individual requirements of private and business customers.

Our expertise also extends to complex and complete system solutions. A technical hotline handles all our customers’ questions while also offering support for tender preparation and order processing. Our sales and technical training opportunities for further education and certification deepen our retail partners’ knowledge.

Our services

Distribution

With exceptionally broad market access, KOMSA forms the link between manufacturers, network operators and retailers. We distribute our diverse portfolio over a frictionless supply chain.

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KARLO online ordering system

With the KARLO ordering system, our customers have access to the KOMSA product portfolio from anywhere and at any time. The online shop also offers many practical tools to simplify day-to-day business.

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Technical Assistance Center

KOMSA provides partners with expert technical support. Our certified technicians deliver services both remotely and on-site, simulate incidents in our in‑house lab, provide professional assistance with WiFi and DECT coverage and repair or recycle old or faulty systems.

Field service

Thanks to the personalised, on-site assistance provided by our field staff, customers benefit from proactive support and regular dialogue directly at their place of business.

Network marketing

At KOMSA retailers receive the complete package for successful network marketing. Our close ties to network operators enable us to offer professional advice and to keep on top of tariffs.

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Build to Customer Order

KOMSA supports partners with fully tested and fully preconfigured systems. These are customised to meet clients' specific requirements. All that then needs to be done on site is to install and integrate the components.

Refurbishing and marketing of B-stock

Sustainable thinking to generate new customer potential and sales opportunities. We refurbish sent-in products and then successfully remarket them.

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Academy

Sharing our vast expertise with our customers – KOMSA’s extensive range of certification courses, training and workshops gives our partners the opportunity to deepen their technical and sales skills.

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Customer care

At KOMSA customers can count on their personal contact person. Our aim is to provide individual and reliable support through our deep knowledge of the business.

Sales support

KOMSA customers can count on our active support in sales. This includes providing marketing material, POS equipment and campaigns such as promotional offers and incentives.

Manufacturing

KOMSA also offers a large number of customisation options. The spectrum includes the installation of special software, equipment engraving, the packing of product bundles and much more.

The benefits for you

  • In-depth market knowledge coupled with simple and efficient market access

  • Cross-channel management with flexible services

  • Interface to all the relevant activation portals of network operators

  • Diverse training and certification plans

  • Professional support thanks to our technical assistance centres

Have we sparked your interest?

Then please get in touch with us at any time.
We would be happy to support you with our wide-ranging customer services.