We meet our customers’ expectations for the reliable, timely shipping of goods thanks to our sophisticated logistics. In recognition of this, we received the German Award for Supply Chain Management from the German Logistics Association (BVL) in 2018 and the European Logistics Award in 2019. Our aim is always to ensure the next-day delivery of orders, with a high degree of flexibility, quality and speed. To achieve this goal, we depend on our automated warehouse, which is capable of making many products available for dispatch in less than three minutes, and we work closely with experienced, highly-skilled shipping service providers. In addition, we handle a range of other services, including customs clearance and air-freight management.

As part of our complete logistics service, we also handle all reverse-logistics processes – from disposal and exchange of devices to returns management. Returned items are assessed and classified on the day they are received. This means that goods in perfect condition can be returned to the sales process immediately, while defective equipment can be repaired promptly and refurbished for remarketing.

Logistic awards

We meet our customers’ expectations for the reliable, timely shipping of goods thanks to our sophisticated logistics. In recognition of this, we received the German Award for Supply Chain Management from the German Logistics Association (BVL) in 2018 and the European Logistics Award in 2019.

Fast and accurate delivery

Our aim is always to ensure the next-day delivery of orders, with a high degree of flexibility, quality and speed. To achieve this goal, we depend on our automated warehouse, which is capable of making many products available for dispatch in less than three minutes, and we work closely with experienced, highly-skilled shipping service providers. In addition, we handle a range of other services, including customs clearance and air-freight management.

Entire reverse-logistics

As part of our complete logistics service, we also handle all reverse-logistics processes – from disposal and exchange of devices to returns management. Returned items are assessed and classified on the day they are received. This means that goods in perfect condition can be returned to the sales process immediately, while defective equipment can be repaired promptly and refurbished for remarketing.

Service details

Picking

Thanks to automated procedures to check and retrieve goods in the warehouse, combined with manual quality checks and package weight checks, we can ensure that customers receive the correct products.

Packaging

KOMSA ensures that deliveries are received by the customer safely and without avoidable in-transit damage by packaging goods in product-specific, sustainable packaging appropriate to the quantity and quality of the items.

Shipping management

With options for standard and express shipping, as well as additional services, such as local exchange, returns or customs clearance, we ensure that we provide an excellent shipping service.

E-logistics

To ensure that KOMSA partners do not also have to deal with logistics processes, we can send goods direct to private or business customers on request. We can also enclose documentation, such as delivery notes or return documents, customised with the partner’s own corporate design.

Clearing

As part of the clearing process, industrial and retail partners can always make use of our skilled contacts to answer customer enquiries on their behalf and make reliable statements after researching them.

Goods assessment

Our experts are stringent in the classification and assessment of goods. Depending on the defined condition, items will be immediately returned to the sales process, reconditioned or, in some cases, repaired in house.

Returns management

KOMSA provides a central address for returns. On request, we can act on behalf of our partners and coordinate with manufacturers and service centres.

The benefits for you:

  • An “ordered today, delivered tomorrow” service

  • Late cut-off times

  • Environmentally friendly, product-specific packaging

  • Low storage and picking costs thanks to technical support

  • A central point of contact for customer returns

Have we sparked your interest?

Then please get in touch with us at any time.
We would be happy to support you with our outstanding logistics services.